Technical Support
At Tridaq, our focus is on your productivity. We understand that the time you spend troubleshooting and researching a technical issue, is time that isn't spent on design. We strive to keep you as productive as possible by providing a dedicated support line, an online knowledge base, helpful links, and tech tips. By using the tools in this section and our dedicated support line, you can minimize your downtime and focus on what is really important to you-design.
Combining SolidWorks Subscription Service with Tridaq Onsite Services guarantees that you will have the support you need to handle any emergencies that arise. With SolidWorks Subscription Service you will receive unlimited telephone support from our dedicated, toll-free technical support line. Onsite Services will provide you with onsite support for any over the shoulder training or technical issues.
With SolidWorks Subscription Service, Customers are entitled to:
- All major SolidWorks and add-on product upgrades released during the subscription term.
- Telephone and email support Services provided by certified technical support engineers.
- Comprehensive 24 hour by 7-day-a-week online web access to download priority enhancements.
- Easy access to online technical tips.
- Access to an interactive knowledge database of technical tips covering all primary product functions.
- Access to Partner and Reseller products and Services
- Participation in live interactive web casts hosted by the SolidWorks product development team covering a wide range of topics that will enhance the productivity of all users.
Click Here for more information about SolidWorks Subscription service.
 SolidWorks Rx
SolidWorks Rx is used to diagnose common issues and package information for the support engineer. SolidWorks Rx is available from the Windows Start menu under the SolidWorks <version>\SolidWorks Tools menu.
 GoToMeeting
Interactive problem support via GotoMeeting is for problems that cannot be resolved by telephone or electronic submission. GoToMeeting is an online meeting tool which allows a Tridaq Support Engineer to take control of your computer over the Internet and walk you interactively through solving your problem.
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